Frequently asked questions
Got questions? We’ve got answers.
At BLAQ PEARL, we believe every detail matters—just like the journey behind every piece we create. Whether you’re wondering about orders, shipping, sizing, or anything else, you’ll find everything you need right here. If not, don’t worry — get in touch with our support team via info@blaqpearl.co.uk
We’re always here to help.
01 What makes Blaqpearl clothing different from other brands?
Blaqpearl combines luxury, comfort, and style, with high-quality fabrics and modern, timeless designs that stand out.
02 What materials are used in Blaqpearl’s clothing?
We use premium, sustainable materials like organic cotton, linen, and eco-friendly fabrics to ensure durability and comfort.
03 How do I find my size?
Please refer to our size guide on the product page. If you're still unsure, feel free to contact our customer support team for assistance.
04 What is the return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in original packaging.
05 Where do you ship to?
We offer free worldwide shipping! Shipping to 65+ countries. Please see our shipping policy to find your country and shipping times.
06 How do I care for my Blaqpearl clothing?
We recommend following the care instructions on the garment label. Generally, wash with cold water, and tumble dry low or air dry to maintain quality.
07 What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express. We also support payments through PayPal, Apple Pay, and Google Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.
08 Is Blaqpearl clothing eco-friendly?
Yes, we are committed to sustainability. Our fabrics are carefully selected to minimize environmental impact, and our packaging is eco-friendly.
09 Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website.
10 How long will it take for my order to arrive?
Orders typically arrive within 5-7 business days, depending on your location. You will receive a tracking number once your order ships.
11 Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to track your package.
12 How can I contact customer support?
You can reach our customer support team through the contact form on our website, via email at blaqpearl.store@gmail.com